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May 8, 2024


8 min read

May 8, 20248 min read

Next Level IT Security

Delivering supervisory level AI control of mission critical industrial systems requires advanced and forward thinking IT security infrastructure. Learn about how Phaidra puts security at the forefront.



Phaidra's security standards, SOC2 and beyond

SOC2 approval is a critical benchmark for IT security in today’s digital space. It sets the foundation for trust and safety in data management. For a company providing high-quality AI control in mission-critical facilities, it’s also part of Phaidra's rigorous security.

In this article you'll learn:

  • The basics of SOC2 Approval and its significance in IT security.

  • How Phaidra meets and exceeds SOC2 security standards.

  • The impact of SOC2 compliance on enhancing trust and security in mission-critical facilities.

Understanding SOC2 Approval

SOC2 is a set of guidelines created by the American Institute of Certified Public Accountants. It helps companies show they have control over their data security. At its core, it's structured around five "trust service principles." These are security, availability, processing integrity, confidentiality, and privacy.

SOC2 is crucial because it shows their dedication to keeping services secure and reliable. This is especially important when managing sensitive systems. Protecting data and ensuring security are top priorities.

Achieving SOC2 compliance involves meeting rigorous criteria. It shows an organization’s capability to implement comprehensive security policies and procedures. And it demonstrates how those standards are effectively maintained over time. The compliance process includes:

Risk Assessment: Identifying potential threats to the security, availability, and integrity of the managed data.

Control Implementation: Developing and implementing controls that address the assessed risks.

Monitoring and Auditing: Regularly reviewing the effectiveness of controls through rigorous internal checks and third-party audits.

Continuous Improvement: Proactively adjusting controls and processes. Building upon audit outcomes and evolving security for ongoing compliance and security efficacy.

High security and reliability standards are table stakes. When delivering AI-enabled real-time control solutions for industrial mission-critical facilities, security takes priority.

Phaidra’s Commitment to SOC2 Compliance

A high-level commitment to security must involve processes that are meticulous and forward-thinking. Compliance is a proactive stance on security measures. It leverages advanced technology to ensure confidentiality, integrity and availability of information systems. Any organization must aim to maintain continuous improvement.

Phaidra's engineers ensure products are secure, reliable, and safeguarded from failures. One notable example is using an advanced Security Information and Event Management (SIEM) system. This continuously monitors and analyzes security threats in real-time, ensuring a rapid response to any incident.

Additionally, we leverage available cloud provider technology that fortifies our security. A proactive approach extends to managing API security through advanced web application firewall setup. Web application firewalls are meticulously designed to block unauthorized access and potential vulnerabilities before they pose any risk.

Strategic Implementation of Security Measures

Phaidra employs robust security measures that align with the SOC2 trust service principles.

In addition to the basics, these include:

  • Data Encryption: Ensuring that all data is encrypted at rest and in motion using techniques to prevent unauthorized access. This provides enhanced security for both our product and customer data.

  • Access Controls: Implementing stringent access controls that ensure sensitive systems and data are only accessed by authorized personnel. This includes using multi-factor authentication and role-based access controls.

Remote Organization and Security Enhancement

Phaidra's remote operational model plays a pivotal role in enhancing our security posture. With a remote workforce, we reduce centralized risks that could be focal points for security breaches. This model facilitates stronger and more diverse authentication protocols with a zero-trust approach. These are critical to safeguarding access across geographically dispersed team members. Being a remote workforce reduces the risk of attacks that a typical physical and centralized infrastructure may face.

Integrating Airgaps and Modern Security Approaches

As technology progresses, the reliance on physical isolation for security, known as air gaps, is decreasing. Traditionally, air gaps prevented external connections to protect sensitive systems. But incidents like the Stuxnet worm show that these measures can still be vulnerable.

Today, security practices include secure connections, firewalls, and DMZs that control access. With Phaidra's support, customers build solutions with modern security techniques and technologies. This bridges the gap between security and usability. This has enabled our customers to leverage the benefits of rapid IT innovation and flexibility with the security and stability of OT.

Using cloud services and advanced AI security protocols, we maintain high-security standards within our cloud infrastructure while also providing advice for customers to develop secure infrastructure to bridge the gap. This modern approach allows for real-time security management and improved operational efficiency. It ensures our systems are both secure and adaptable.

This method provides thorough security measures, advanced threat detection and automatic responses to protect integrated environments—moving beyond traditional air gaps.

Preparing for Operational Security

Preparing for operational security requires careful planning and infrastructure improvements. Customers transitioning from traditional air-gapped setups must create a strategy. The strategy allows secure access to specific services within networks.

Securely breaking air gaps involves establishing controlled zones like DMZs for safe data exchange while maintaining network segment separations. Organizations must weigh the risks and benefits. And they need to consider factors like energy efficiency and potential security threats. Each site needs a tailored approach to security protocols to ensure robust protection.

This setup helps reduce the risks associated with breaking air gaps, such as unauthorized access during maintenance. Investing in robust IT and OT infrastructure supporting secure data flow is essential for effective preparation.

Layered fail-safes in Phaidra’s Security Architecture

Phaidra designed its security with many fail-safes, ensuring protection from the inside out. We use encrypted connections that are continuously monitored for any signs of unauthorized activity or threats.

Our advanced monitoring systems actively scan these connections for malicious or atypical activity. This allows for prompt and appropriate responses to prevent any breaches from escalating.

Furthermore, our service doesn't replace the local control system or the currently engaged sequence of operations (SOO) at our customers’ facilities so any commands outside of local bounds are ignored anyway. More to come on how our service operates safely in future posts

Internally, security protocols fortify operations from potential internal incidents, too. These protocols ensure that even if an individual component is compromised, the confidentiality, integrity and availability of the broader system remain intact.

This 'inside-out' approach is critical for maintaining operational continuity and safeguarding sensitive data. It provides a comprehensive shield that protects our internal operations and customer-facing services.

Integrating SOC2 Principles into Daily Operations

Phaidra’s commitment to SOC2 is also evident in daily operations. Here are a few examples:

  • Development Practices: All developers at Phaidra have training in secure coding practices, ensuring that security is a priority. Features within some of the technology stacks we utilize also provide comments and suggestions to enhance security aspects.

  • Incident Response: Phaidra has a detailed incident response plan that's regularly tested through drills involving various scenarios. This ensures that the team is prepared to handle unexpected incidents.

  • Physical Security Keys: Being remote, extra precautions are taken whenever someone logs in to their work computer. As an added layer of protection, each employee is equipped with a physical security key with second factor physical screening.

Advanced AI in Security Management

Phaidra also leverages advanced artificial intelligence applications that improve security by continuously monitoring all network behavior. This can quickly spot and address any unusual activities, ensuring systems are ready and reliable. It is crucial in environments where even a short downtime is unacceptable.

SOC2 compliance demonstrates Phaidra’s systems and processes maintain confidentiality, integrity and availability of sensitive systems and data. As an added benefit, it allows for reliability since Phaidra's systems are made always available for mission critical control. It provides data integrity, ensuring all data processes are accurate, complete, and properly managed, highlighting our commitment to quality. Finally, it builds customer trust as SOC2 compliance reinforces the sentiment that customer data and operations are safe with us. It provides confidence in our security standards and simplifies regulatory compliance across regions.

Maintaining and Advancing SOC2 Compliance

Maintaining SOC2 compliance at Phaidra involves several key ongoing processes:

  • Regular Auditing: Conducting regular internal audits and engaging with third-party auditors to assess the effectiveness of security controls. These audits are essential for identifying any potential gaps and ensuring that all systems are compliant.

  • Real-Time Monitoring: Utilizing monitoring systems to track IT infrastructure as well as detect and respond to threats as they arise. This proactive approach ensures that security measures are always optimal.

  • Employee Training and Development: Ongoing training ensures all employees are up-to-date on the latest security practices and compliance requirements. This ensures our entire team is equipped to maintain high-security standards in their daily work.

Phaidra’s security strategy is built with continuous improvement in mind. To do this, we implement

  • Feedback Mechanisms: We use feedback from audits, drills, and monitoring to improve security protocols, helping us stay ahead.

  • Innovative Security Practices: Phaidra is committed to using innovative security solutions, like advanced encryption, AI security tools, and the latest cybersecurity technologies. The goal is to enhance protection and compliance.

Future Plans for Enhancing Security

Being SOC2 compliant is one fragment of our security measures. We’re continuously evaluating how to improve security and stay on top of data protection. Some common ways to improve are by integrating advancing technology, strengthening data privacy by updating firewalls, and providing continuous training to uphold security standards.

By continuously advancing our compliance and security strategies, Phaidra will continue to maintain client confidentiality and set new benchmarks for secure AI solutions in mission-critical operations.

Phaidra’s steadfast commitment to SOC2 compliance enhances our security standards and strengthens our clients' trust. Achieving SOC2 compliance underscores our reputation for reliability and gives us a competitive advantage in the technology market.

Furthermore, it helps Phaidra streamline its processes and improve its security, which is essential in AI control solutions.

Learn more about Phaidra's security practices

Featured Expert

Learn more about one of our subject matter experts interviewed for this post


Ricardo Amaro

Director, Infrastructure Engineering

Ricardo is an Engineering Director at Phaidra, where he leads the Infrastructure and SecOps teams. His primary focus lies in ensuring these teams excel in reliability, observability, automation and the adoption of shift-left methodologies. Prior to joining Phaidra, Ricardo held roles at Google, DeepMind and Morgan Stanley as a Site Reliability Engineer, Software Engineer and Tech Lead.


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